HR Service Centre Elements (Dashboard)
- Claire Miller
Title | HR Service Centre Elements |
|---|---|
Description | HR Service Centre, Contact Centre groups and individual level statistics, historical telephony elements (prior to February 2024) and Customer Relationship Management service request volumes |
Data Product Type | Dashboard |
Product Active Date | March 2022 |
Variables / Column Headers | CRM groups, Elements telephony teams and individual employees weekly and monthly stats, as well as overall stats for the last 12 months and previous calendar year. |
User Access Route | Workforce Analytics |
Data Product Link (for approved users) | |
HR Analytics Quick Access Group | N/A |
Intended Users | HR Service Centre manager and team leads, HRO Division Reporting and Development Strategies team, Centralized Services Branch |
Program Area Authorization For User Access | HR Operations Division, Centralized Services Branch |
Access Authorization From Role(s) | ED, Centralized Services Branch, HRO, BCPSA (Cassandra Siebel) |
Data Access Agreement Required? | yes |
Keywords / Tags | Elements, service centre, telephony |
Notes for Product Users | This dashboard contains historic telephony data from Elements. |
Change Log for Product Users |
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